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<p><span id="isPasted" style="font-size:16px;line-height:107%;font-family:&quot;Gilmer Light&quot;;">Loyalty points are in a &#x201C;pending&#x201D; state for 30-days post-purchase. This ensures that any returns or order adjustments are accounted for. Once the status changes to &#x201C;approved&#x201D;, points can be redeemed online.</span></p>

Loyalty points are in a “pending” state for 30-days post-purchase. This ensures that any returns or order adjustments are accounted for. Once the status changes to “approved”, points can be redeemed online.

Why Do My Points Say "Pending"?

Loyalty

How Do I Track My Order?

Why Haven't I Received Any Shipping Confirmation?

How Do I Know When My Order Will Arrive?

My Tracking Says Delivered But I Can't Find The Package?

How Much Does Shipping Cost?

Which Carriers Do You Ship With?

Why Is My Order Taking Longer Than Expected?

Shipping + Delivery

I Want To Return Something + It's Been < 30 Days

I Want To Return Something + It's Been > 30 Days

I Want To Return Something + It's Been > 60 Days

Exchanges

Returns

I Accidentally Entered The Wrong Address - What Do I Do?

How Do I Modify Or Cancel An Order?

I Forgot My Promo Code, Can I Still Use It?

Order Status + Modifications

How Do I Reset My Password?

How Do I Change My Password Or Personal Details?

Can I View Past Purchases On My Account?

Account Registration, Sign-In + Password

One Of My Products Arrived Damaged - What Do I Do Now?

My Order Arrived But There Is An Error - What Do I Do?

Order Issues/Damages

What Happens To My Points If My Order Is Cancelled/Refunded?

Do Loyalty Points Expire?

How Do I Redeem A Gift Card Online?

Can I Redeem An Online Gift Card In-Salon?

Can I Redeem An In-Salon Gift Card Online?

Does My Gift Card Expire?

How Do I Check My Gift Card Balance?

Gift Cards

Promotion Policies

BOGO 50% OFF

Promotions

I Signed Up For Newsletters But Do Not Get Anything - Why?

I Placed An Order But Have Not Received Any Confirmation Email?

I No Longer Want To Receive Emails, How Do I Unsubscribe?

Communication + Newsletters

Can I Add A Custom Note To An Order?

Do I Need An Appointment Or Are Walk-in's Welcome?

How Should I Prepare For My Appointment?

How Early Should I Arrive For My Appointment?

What Is Your Cancellation Policy?

What Happens If Im Running Late For My Appointment?

How Can I Cancel Or Modify My Appointement?

Can I Modify My Service Once Im At My Appointment?

Do You Take Group Or Event Bookings?

Appointments + Booking

Health + Safety Regulations In Salon

Do I Need To Wear A Mask?

How Do We Sanitize Common Areas?

Can I Bring My Own Tools To My Service?

Salon Health & Safety

What Services Do You Offer At Your Salons?

What Is The Minimum Age To Receive A service?

What Products Will Be Used During My Service?

What Happens If I Am Not Happy With My Service?

Salon Service Common Questions

What Is The In-salon Refund Policy?

Do You Price Match In-Salon?

In-Salon Purchases + Refunds

Why Do My Points Say "Pending"?Updated 3 years ago