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<p id="isPasted" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: Calibri, sans-serif;"><span style="font-size:16px;font-family:&quot;Gilmer Light&quot;;">A shipping confirmation email will be sent when the order has been shipped. Please click on the link in this email to view detailed tracking information. Please allow for 1-2 business days for the carrier to update the tracking information before contacting customer support with an inquiry.</span></p>

A shipping confirmation email will be sent when the order has been shipped. Please click on the link in this email to view detailed tracking information. Please allow for 1-2 business days for the carrier to update the tracking information before con

How Do I Track My Order?

Shipping + Delivery

Why Haven't I Received Any Shipping Confirmation?

How Do I Know When My Order Will Arrive?

My Tracking Says Delivered But I Can't Find The Package?

How Much Does Shipping Cost?

Which Carriers Do You Ship With?

Why Is My Order Taking Longer Than Expected?

I Want To Return Something + It's Been < 30 Days

I Want To Return Something + It's Been > 30 Days

I Want To Return Something + It's Been > 60 Days

Exchanges

Returns

I Accidentally Entered The Wrong Address - What Do I Do?

How Do I Modify Or Cancel An Order?

I Forgot My Promo Code, Can I Still Use It?

Order Status + Modifications

How Do I Reset My Password?

How Do I Change My Password Or Personal Details?

Can I View Past Purchases On My Account?

Account Registration, Sign-In + Password

One Of My Products Arrived Damaged - What Do I Do Now?

My Order Arrived But There Is An Error - What Do I Do?

Order Issues/Damages

Why Do My Points Say "Pending"?

What Happens To My Points If My Order Is Cancelled/Refunded?

Do Loyalty Points Expire?

Loyalty

How Do I Redeem A Gift Card Online?

Can I Redeem An Online Gift Card In-Salon?

Can I Redeem An In-Salon Gift Card Online?

Does My Gift Card Expire?

How Do I Check My Gift Card Balance?

Gift Cards

Promotion Policies

BOGO 50% OFF

Promotions

I Signed Up For Newsletters But Do Not Get Anything - Why?

I Placed An Order But Have Not Received Any Confirmation Email?

I No Longer Want To Receive Emails, How Do I Unsubscribe?

Communication + Newsletters

Can I Add A Custom Note To An Order?

Do I Need An Appointment Or Are Walk-in's Welcome?

How Should I Prepare For My Appointment?

How Early Should I Arrive For My Appointment?

What Is Your Cancellation Policy?

What Happens If Im Running Late For My Appointment?

How Can I Cancel Or Modify My Appointement?

Can I Modify My Service Once Im At My Appointment?

Do You Take Group Or Event Bookings?

Appointments + Booking

Health + Safety Regulations In Salon

Do I Need To Wear A Mask?

How Do We Sanitize Common Areas?

Can I Bring My Own Tools To My Service?

Salon Health & Safety

What Services Do You Offer At Your Salons?

What Is The Minimum Age To Receive A service?

What Products Will Be Used During My Service?

What Happens If I Am Not Happy With My Service?

Salon Service Common Questions

What Is The In-salon Refund Policy?

Do You Price Match In-Salon?

In-Salon Purchases + Refunds

How Do I Track My Order?Updated 3 years ago