You MUST contact the carrier prior to contacting the COBIA customer service team for missing packages. If you contact COBIA first, we will direct you to the above information.

<ol id="isPasted" style="list-style-type: circle;"><li>If you have received a shipping update from the courier that says your order has been delivered, but you cannot locate the order, please use your tracking number and determine where exactly the order was left by the carrier (community mailbox, front door, apartment concierge etc.).&#xA0;</li><li>If you cannot locate the package after 24 hours - please contact the carrier (Canada Post within Canada)&#xA0;<a href="https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/missing-packages.page" rel="noopener noreferrer" target="_blank">here&#xA0;</a>and proceed through the steps as indicated.&#xA0;</li><li>If you start an investigation with the carrier - please note the ticket number.&#xA0;</li><li>If the investigation results in the package not being located, feel free to reach out to our customer service team and we can assist you further. Please provide the ticket number from the carrier in your initial email to us.&#xA0;</li></ol>You MUST contact the carrier prior to contacting the COBIA customer service team for missing packages. If you contact COBIA first, we will direct you to the above information.&#xA0;<ul style="list-style-type: disc;margin-left:0in;"><li>Special circumstances:<ol style="list-style-type: circle;"><li>If your order was sent with a signature required for delivery and the courier provides proof that the order was delivered to the correct address and the package was signed for, we reserve the right to refuse a re-shipment or refund.&#xA0;</li></ol></li></ul>

My Tracking Says Delivered But I Can't Find The Package?

Shipping is free for all Canadian orders over $75 before taxes and after discounts. All orders under $75 will be charged a flat shipping rate of $9.95.

<div id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;">Shipping is free for all Canadian orders over $75 before taxes and after discounts. All orders under $75 will be charged a flat shipping rate of $9.95.&#xA0;</div>

How Much Does Shipping Cost?

All orders ship with either Canada Post. We reserve the right to change the carrier choice for special circumstances. All PO Box addresses automatically ship Canada Post.

<div id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;">All orders ship with either Canada Post. We reserve the right to change the carrier choice for special circumstances. All PO Box addresses automatically ship Canada Post.</div>

Which Carriers Do You Ship With?

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COBIA FAQ

Questions about shipping and delivery with COBIA Beauty? We have the answers for you! Read them here.

Shipping + Delivery

My Tracking Says Delivered But I Can't Find The Package?

How Much Does Shipping Cost?

Which Carriers Do You Ship With?